FAQs

No. This is a business-to-business website. However, many of our products can be found in decorating supplies shops or PPE distributors, you can also find our products on some retail websites so you can buy for your own use from those.

If you still struggle to find a distributor please contact customer experience cx@rodo.co.uk and they will direct you to your nearest retailer or use our chat facility to contact us.

Yes, you would need to register for a business account to be able to place an order.

Yes, of course. You can use the PPE drop-down in the header to simply navigate to what category of PPE you're looking for. Alternatively, click on the PPE button which sits next to the Decorative Products button near the top of the homepage.

You should have received an introductory email with your password and details of how to login and navigate the site. If you haven't received it or can't find it, please speak with your account manager and we'll send you another email.

Please speak to your account manager who will forward your details onto our digital team. They will email you with your password and login details to get you started.

Of course. Contact your account manager to arrange this.

Your login details should have been sent to you via an introductory email. If you haven't received it or can't find it, please speak with your account manager. 

Yes, log in with your email address and simply click on the 'Forgotten Password' link and you'll be sent an email where you can change your password.

Yes, you do. If you haven't already received an email with your password and details of how to login, please contact your account manager.

Yes. If you log in to your account on the Account Dashboard the contact information is at the bottom of the page. You can then change your password in there.

There may be a number of reasons your account has been disabled - possibly going over your credit limit or there are outstanding invoices on your account that require payment.

Please contact your account manager and they will discuss this with you and your options.

If you’ve encountered any pricing discrepancies, please contact your account manager and they will check for you.

As soon as you start using the website your orders will be stored, but orders previous to this aren't available. Your account manager may be able to issue you with a list of previous products ordered which may help.

Yes of course. If you log in to your account and navigate to the 'My Account' area. Then go to 'My Order Templates' in there you can add a CSV file - we have created one as a sample to demonstrate how to fill this in. Then simply drag your file into the box and it will upload to your cart.

If you have any problems with this please email cx@rodo.co.uk or phone our customer services team on: 0161 371 6464

You will receive an email once your order has been made and you will then receive an order despatch confirmation email when the order is on its way.

If you simply wish to update your credit card details you can do that on the website when you go to pay an invoice. If you are needing to change the method of paying please speak to our credit control team creditcontrol@rodo.co.uk.

 You'll be required to login first before you're able to see any prices.

Damaged products must be notified to customer services within 7 days of invoice date. No claims will be considered after this period. Telephone notification must be confirmed in writing and accompanied by a copy of the delivery note. All damages must be clearly marked on carriers delivery note.

If you require further information on this, please email customercare@rodo.co.uk.

Please note that products will only be accepted for return if delivered damaged, delivered in error or delivered in excess quantity to that stipulated by the customer’s purchase order.

If you require further information on this, please email customercare@rodo.co.uk.

Products will not be accepted for return unless delivered damaged, delivered in error or delivered in excess quantity to that stipulated by the customer’s purchase order.

If you require further information on this, please email customercare@rodo.co.uk.

Yes, you will be able to pay proforma for your items prior to dispatch.

Absolutely. All you need to do is enter your payment details through Sana Pay or contact credit control credit.control@rodo.co.uk.

You can either pay online prior to your order being dispatched or email your details to credit control credit.control@rodo.co.uk.

We accept credit or debit cards, BACS, WorldPay and SANA Pay (please note: PayPal and ApplePay are not accepted).

Customers wishing to open a credit account are asked to complete a credit application form, quoting two trade references and a bank reference. Please contact credit control credit.control@rodo.co.uk to arrange this.

Please email credit control credit.control@rodo.co.uk to discuss this.

Sana Pay is a secure all-in-one B2B payment platform, used by Rodo for all online transactions.

All orders under the minimum carriage payable amount of £175.00 net, will be subject to a delivery charge from £7.95 based on weight and distance. Any deliveries outstand the UK mainland will be charged at cost. Overnight deliveries will be subject to an additional charge from £10.00. Saturday and Bank Holiday delivery charges available upon request. 

This depends on a few things; where you are based, what day you order and if you've paid for a Saturday or Bank Holiday delivery. It can also depend on whether you have paid for an overnight delivery of an additional £10.00.

To get a clearer picture you can discuss your delivery with your Account Manager who will be able to give you a more accurate timing.

Yes, we deliver overseas. Please email our sales team sales@rodo.co.uk for more information around shipping times and delivery processes. 

You will receive a despatch email when your order has been shipped.

If your order has exceeded the expected delivery as advised on your order confirmation, please contact us at  customercare@rodo.co.uk and we'll track your order for you.  Please quote your PO number when contacting.

They are, but please bear in mind that external circumstances out of our control can occur and may have an impact on this. If such a problem did arise, we would always endeavour to deliver your goods as soon as possible.

Yes, you'll receive your orders on the same delivery day.

Please contact your account manager.

You may be better linking to our end user sites for decorative and PPE. Unfortunately we don't offer a backlink to your website as stockists aren't listed on here.

Unfortunately not. You'll need to talk to your account manager in regards to that.

Currently you can’t order literature online from our decorative range from us, although we’re hoping to implement this at a later date.

We did, however, offer a service for PPE customers through our Blackrock site where they can choose from the entire Blackrock product range to create personalised A4/A3 size posters and promotional sales flyers, complete with their company details and optional prices.

If you contact our Customer Service team - either by phone or on our chat facility - they will be able to help you.

These are found on corresponding product pages as attachments to download.

We are always interested in receiving new ideas and seeing if they could feasibly work.

If you do have one, please send a brief outline and – if possible - any supporting sketches to our sales email sales@rodo.co.uk.